S92 客运 标准查询与下载

GB/T 37341-2019 铁路行包运输分类与代码

Classification and code of transport of baggage and parcel in railway

GB/T 25341.1-2010 铁路旅客运输服务质量 第1部分：车站

GB/T 25341的本部分规定了铁路车站运输旅客和行李、包裹服务质量的要求。 本部分适用于国家铁路、地方铁路、合资铁路。

Quality of railway passenger service.Part 1:Station

GB/T 25341.2-2010 铁路旅客运输服务质量 第2部分：列车

GB/T25341 的本部分规定了旅客列车运输旅客和行李、包裹(簡稱"行包”)服務質量的要求。 本部分适用于国家铁路、地方铁路、合资铁路。

Quality of railway passenger service.Part 2:On board

DB11/T 2009.1-2022 城市轨道交通综合无线通信系统技术规范 第1部分：总体要求

Technical specification for urban rail transit integrated wireless communication system Part 1: General requirements

DB11/T 647-2021 城市轨道交通运营服务管理规范

Urban rail transit operation service management specification

DB43/T 1865-2020 智能轨道快运系统运营管理规范

Operation and management specification for intelligent rail express system

DB43/T 1864-2020 智能轨道快运系统初期运营基本条件

Basic conditions for the initial operation of the intelligent rail express system

DB45/T 2051-2019 城市轨道交通运营安全评估规范

Safety assessment specification for urban rail transit operation

DB3311/T 99-2019 汽车站场洁化、绿化、美化管理规范

Cleaning, Greening and Beautification Management Standards for Automobile Stations

DB31/T 1105-2018 城市轨道交通车站服务中心服务规范

本标准规定了城市轨道交通车站服务中心的设置及设备配备、服务人员、服务内容以及监督与评价等方面的基本要求。 本标准适用于城市轨道交通车站服务中心的设置与管理（不包括磁悬浮、有轨电车等）。

Service Specifications for Urban Rail Transit Station Service Centers

DB45/T 1319-2016 城市轨道交通运营评价规范

本规范规定了城市轨道交通运营评价的术语和定义、服务质量评价要求、评价等级、评价形式、评价结果和运用以及评价标准方面的内容。 本规范适用于城市轨道交通运营单位管辖的轨道交通运营线路。

Urban rail transit service quality evaluation standard

DB45/T 1320-2016 城市轨道交通运营服务规范

本规范规定了城市轨道交通运营服务管理的术语和定义、行车组织、客运服务、票务服务、服务设施设备、服务人员、安全管理和应急管理等方面应达到的要求。 本规范适用于城市轨道交通运营服务及相关管理活动。

Urban rail transit operation service specification

DB12/T 602-2015 城市轨道交通运营安全管理规范

本标准适用于城市轨道交通运营安全管理工作。

Urban Rail Transit Operation Safety Management Specifications

DB12/T 601-2015 城市轨道交通运营服务规范

本标准适用于城市轨道交通的运营服务管理工作。

Urban rail transit operation service specification

TB/T 3227.1-2011 铁路磁介质纸质热敏车票 第1部分：制票机

Railway Magnetic Paper Thermal Ticket Part 1: Ticket Making Machine

DB11/T 647-2009 城市轨道交通运营服务管理规范

本标准规定了城市轨道交通运营服务管理的基本要求，包括行车指挥、列车服务、车站服务、设备设施管理、安全管理、应急管理等。本标准适用于城市轨道交通运营服务管理。

Urban rail transit operation service management specification

UIC O 361-2008 运用国际乘客交通收益安全的领域:乘客、IT部门、内部审计、财政和所有其它涉及领域

The purpose of UIC Leaflet 361 is to secure revenue and counteract the risk of fraud arising in connection with international passenger traffic for all partners involved. The leaflet applies to all service centres, divisions and company sectors dealing with the organisation of distribution channels, the introduction of products, offers, distribution partners and contractual relationships, the purchase, printing and distribution of travel documents (see Glossary - page 14) and their storage, sale, inspection on trains, after-sales services, accounting, revenue accounting, internal inspections and, where appropriate, IT departments. Technical developments are to be taken into account in all these areas. The objective of the leaflet is to protect all participating RUs (see List of abbreviations - page 15) and passengers from illicit and illegal practices in connection with travel documents. These illegal practices include: - unauthorised production, counterfeiting, forgery, misuse of travel documents and revenue, unauthorised distribution, other fraudulent practices involving travel documents. The provisions laid down in the present leaflet are obligatory for international traffic and recommendatory for national traffic. If travel documents are used for international traffic as well as national traffic (including urban transport networks) and services provided by third parties, the leaflet is obligatory. The provisions of this leaflet apply to all RUs, Eurail Group GIE and all associated business partners, irrespective of their place of business, and all products sold by all distribution channels. These provisions relate to RUs in particular. They stand in addition to existing EU law and/or national legislation (commercial, taxation and criminal law). It is incumbent on RUs to take all the necessary measures in respect of their customers and member of staff to prevent fraud and respect the conditions governing the issue and use of travel documents. The leaflet sets out a number of obligatory measures and proposes solutions for existing problems wherever possible. The present version of the leaflet was produced by the UIC Audit Team OCDIV in conjunction with the CIT, COLPOFER and UIC WG RCF1 (see List of abbreviations - page 15).

Revenue securing in international passenger traffic for application in the fields: passengers, IT department, internal audits, finance and all other fields concerned

UIC O 918-1-2008 座位/卧铺位的电子预定和旅行文件的电子产品.信息交换

UIC Leaflet918-1 describes the regulations and procedures to be observed when exchanging messages between a RU that issues travel tickets and reservation tickets and the electronic system of the RU which manages the necessary data for the issue of these tickets, in particular the inventories of seats available for reservation. It is supplemented by the following two leaflets: UIC Leaflet 918-0 which deals with the general arrangements for electronic seat reservation and the electronic preparation of travel documents; - UIC Leaflet 918-2 which describes the standard RCT2 that applies to all the travel documents prepared electronically (the only people allowed access to this Leaflet are the correspondents whose names are on the list held by the UIC Passenger Department) The arrangements contained in these Leaflets enable a RU to reserve seats from an inventory managed by another RU and to issue any travel document (in particular seat reservations and combined tickets) produced electronically from data transmitted by the electronic system of another RU. Note: the term "seat" in this leaflet is to identify the group of services e.g. berth, bicycle, seats, etc but can also be used to address a seat.

Electronic reservation of seats/berths and electronic production of travel documents - Exchange of messages

UIC R 413-2008 促进铁路旅行的措施

This leaflet defines the measures to be taken in stations and trains to make rail travel easier and bring about a maximum improvement in the standard of service offered to customers paying particular attention to mobility-impaired passengers. Mention should be made of the following documents in particular: - Directive 2001/16/EC of the European Parliament and the Council of 19 March 2001 on the interoperability of the trans-European conventional rail system Commission Decision of 30 May 2002 concerning the Technical Specification for Interoperability relating to the infrastructure sub-system of the trans-Furopean high speed rail system referred to in Article 6(1) of Council Directive 96/48/EC - The directives related to the second railway package, see EU Official Journal L 164, 30 April 2004. - The EU Regulation on Passenger Rights related to the third railway package and the PRM TSI adopted by the European Commission on 20.06.2006. NB: According to point 2.2 of the PRM TSI, "People with Reduced Mobility" (PRM) means all people who have difficulty when using trains or the associated Infrastructure. This includes the following categories: - Wheelchair users (persons who due to infirmity or disability use a wheelchair for mobility) - Other mobility impaired including: ~ people with limb impairment; ~ people with ambulant difficulties; ~ people with children; ~ people with heavy luggage; ~ elderly people; ~ pregnant women. Visually impaired Blind people Hearing impaired Deaf people Communication impaired (meaning persons who have difficulty in communicating or understanding the written, or spoken language, and including foreign people with lack of knowledge of the local language, people with communication difficulties, people with sensory, psychological and intellectual impairments) - People of small stature (including children). Impairments may be long-term or temporary, and may be visible or hidden.

Measures to facilitate travel by rail

ANSI/IEEE 1477:2003 铁路运输车辆的乘客信息系统的标准

Applies to external and internal audiovisual communication of passenger information, destination/trip information, and announcements related to safety and emergencies, as well as advertisements/community information for rail transit vehicles

Standard for Passenger Information System for Rail Transit Vehicles