Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 3: Measurement framework (MF) and organization maturity model (OMM)
Adopts ISO/IEC 30105-3:2016, which provides the overview of how an organization can use the PRM and PAM to measure their capability and maturity levels, and is intended to be used in concurrence with the other parts of ISO/IEC 30105 and the assessment approach provided by ISO/IEC 33002 for assessing processes.