DS/ISO 10001:2008
质量管理 顾客满意 组织行为准则指南

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

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标准号

DS/ISO 10001:2008

发布

2008年

发布单位

丹麦标准化协会

当前最新

DS/ISO 10001:2008

 

 

适用范围

This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. For examples, see Annex A.This International Standard is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations.Annex C gives specific guidance for small businesses.This In

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