ISO 41015:2023
设施管理-影响组织行为以改善设施成果

Facility management — Influencing organizational behaviours for improved facility outcomes

标准号

ISO 41015:2023

发布

2023年

发布单位

国际标准化组织

当前最新

ISO 41015:2023

 

 

引用标准

ISO 41011

适用范围

This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do- Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.

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