What is ISO 18091 about?
ISO 18091 gives guidelines for local government bodies to understand and implement a quality management system that meets the ISO 9001:2015 requirements. Citizens, as customers, expect high-quality public products and services from their local government. These products and services include safety, well-maintained roads, public transport, health, education, and accessibility of public records, among others.
ISO 18091 ensures that all areas of local government function in a reliable and effective manner. ISO 18091 guidelines do not add, change or modify the requirements of ISO 9001 .
Who is ISO 18091 for?
ISO 18091 applies to:
All local government processes at all levels: s