BS ISO/IEC 20000-1:2005

Information technology. Service management - Specification

被代替

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标准号

BS ISO/IEC 20000-1:2005

发布

2005年

发布单位

英国标准学会

替代标准

BS ISO/IEC 20000-1:2011

当前最新

BS ISO/IEC 20000-1:2018

 

 

适用范围

This standard has now been replaced by the 2011 version, ISO/IEC 20000-1:2011. BS ISO/IEC 20000-1 defines the requirements for a service provider to deliver managed services. This part of BS ISO/IEC 20000 is based on BS 15000-1.  Now that BS ISO/IEC 20000-1 has been  published,  BS 15000-1 is withdrawn . It may be used: By businesses that are going out to tender for their services To provide a consistent approach by all service providers in a supply chain To benchmark IT service management As the basis for an independent assessment To demonstrate the ability to meet customer requirements To improve services. BS ISO/IEC 20000 Part 1 is the standard that promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement. Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependency on support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility and faster response to customers.   In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services ...

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