BS ISO/IEC 30105-8:2022

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Continual Performance Improvement (CPI) of ITES-BPO

标准号

BS ISO/IEC 30105-8:2022

发布

2023年

发布单位

英国标准学会

当前最新

BS ISO/IEC 30105-8:2022

 

 

适用范围

1   Scope This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.

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