1.1 This Technical Specification provides recommendations to service providers (and their subcontractors)
for effective and efficient management policy and procedures for installing, testing,
operating and maintaining a social alarm system, including technical facilities and organising
assistance.
1.2 This Technical Specification covers the following aspects:
a) general service standards;
b) relationships with users;
c) installation in a user's home;
d) alarm receiving services;
e) testing and maintenance;
f) response arrangements;
g) visits to the user;
h) operational records;
i) sub-contract arrangements;
j) staffing;
k) risk management.
NOTE The effectiveness of a social alarm system is largely dependent upon the management of the system and its integration
with other services.
1.3 This Technical Specification applies to the delivery of social alarms services by organisations,
whether through the use of paid or voluntary staff. It does not apply to the use of social alarm systems
to enhance informal arrangements between an individual and their close friends and family for the
provision of assistance, although it may provide advice on the issues that such individuals may need
to consider.