This European standard provides guidance on the preparation of agreements for Facility Management work. This European standard is applicable to:– Facility Management agreements for both public and private European Union cross-border, as well as domestic, client/Facility Management service provider relationships;– full range of facility services;– both types of Facility Management service providers (internal and external);– all types of working environments (e.g. industrial, commercial, administration, military, health etc.).This European standard is applicable to services that are primarily characterised by the following properties:– business to business se