This part of ISO/IEC 19796 extends the “reference framework for the description of quality approaches” (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training.Activities such as quality planning, quality control, and quality improvement are important for qualitymanagement implementations. While these three activities are focused on products, processes and their development, quality assurance is focused more on confirmati