This standard provides recommendations to service providers (and their sub-contractors) for effective and efficient management policy and procedures for installing, testing, operating and maintaining a social alarm system, including technical facilities and organising assistance. This standard covers the following aspects: a) general service standards; b) relationships with users; c) installation in a user's home; d) alarm receiving services; e) testing and maintenance; f) response arrangements; g) visits to the user. h) operational records; i) sub-contract arrangements; j) staffing; k) risk management.