Foreword I have known Mr. Tim King for over 25 years. He worked for me when I was a manager of a major gas and electric utility fleet. He is an outstanding leader. After I left the fleet business to go into utility operation@ Tim became the Fleet manager. With his master??s degree in business administration and background as a licensed mechanical engineer@ he has experience in vehicle and equipment design@ fleet management@ accounting and life cycle analysis@ cost accounting@ process improvement@ labor management@ as well as customer service consulting. As I read his book@ it reminded me of the history of his management of a large fleet. He has had an outstanding and very noteworthy career. Tim??s passion is developing and facilitating customer service excellence. I have managed fleet professionals for most of my 30 years in the utility business. As an operations vice president of a large utility company@ I would expect my fleet professionals to read this book. It has all the information needed to run a fleet organization. I have read other books on this subject@ and this is the first one that has a keen focus on operations@ cost management@ leadership@ and customer service. I see this book as an educational text for operations management. It should be required reading for any fleet management certification. This book offers a modern addition to the previous books in the industry. The time has come for an updated real-world book that will help fleet professionals excel in their profession. By following the teachings in this book@ they will be thoroughly equipped to create a successful fleet organization. The customer service@ business planning@ best practices@ use of business tools@ and required leadership teachings in this text will add to any fleet professional??s success in the industry. The book??s structure and flow of information are exceptional. The seven parts in the book lay out a comprehensive order to follow. The layout also allows the reader to go to individual parts of the book to find specific information and teachings. For example@ if I wanted information on business planning and direction@ I would go to Part III@ which contains exhaustive information on that topic. Understanding this material would allow me to generate my fleet goals. Finally@ a text has been written that will help fleet professionals control costs and increase customer satisfaction!