Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information (V1.1.2)
The present document provides documentation on the specification@ implementation and maintenance of the WBGTS (Web-based Guideline and Tutorial System) for real-time communication services. The WBGTS can be accessed from the ETSI site: http://portal.etsi.org/stfs/STF_HomePages/STF354/ . It contains guidelines from EG 202 670 [i.1]. It is based on a specification of user requirements described in TR 102 643 [i.3]. Like EG 202 670 [i.1]@ the Web-based system presents guidelines for real-time communication services that provide text communication@ speech communication@ video communication@ multimedia communication@ IP-TV@ mobile-TV and real-time games. Unlike EG 202 534 [i.9]@ the Web-based system offers both greater detail of the empirical sources of each guideline and tutorials on key concepts to support understanding and applying the guidelines.