The present document provides user experience guidelines@ applicable to the research@ design@ development and deployment of telecare services. The focus of the guidelines is grouped along three main themes: trust@ usability and accessibility@ and service provisioning@ addressed through a user-centric approach. Principles of design for all@ adaptive design and assistive technologies are applied throughout the present document. The present document builds on the recommendations provided in TR 102 415 [41]@ defining telecare as the provision of health and social care services to individuals@ within or outside of their homes@ with the support of systems enabled by ICT. Intended users of the present document are the stakeholders involved in the design@ development@ procurement and deployment of telecare services. The individual end users (telecare clients) are the ultimate beneficiaries of the guidelines@ as their application should lead to telecare services of a higher quality@ offering a better user experience. Telemedicine@ diagnosis and other medically related user aspects are outside the scope of the present document.