EG 202 009-1-2014

User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users (V1.3.0)

EG 202 009-1-2014 发布历史

In the current competitive world@ Quality of Service (QoS) is becoming@ jointly with cost@ a key indicator in selling and buying telecommunications services. At the same time@ technology and liberalization trends are raising new types of concerns unknown with the Plain Old Telephony Services (POTS) using switched connections provided by a single monopoly supplier. Nowadays@ there are several standards describing QoS measurements but the questions of which indicators are to be monitored and which values they should meet are still open. The present document proposes a methodology for the identification of indicators relevant to the users that can be used either to monitor the QoS of Telecom services used by the private customers or for a Service Level Agreement (SLA) between a business customer and a supplier of Telecommunications services such as that proposed in ETSI EG 202 009-3 [i.22]. This part 3 gives guidelines on how to express explicit user's QoS requirements@ prioritize the indicators@ establish a preferred value for each of these indicators@ while ETSI EG 202 009-2 [i.21] proposes QoS indicators for each service and each step of the Customer Relationship Course. The present document was written to make available to the providers and users of any kind of telecom services (legacy network based or IP network based services) a common basis for mutual understanding about quality of service. It aims to assist users in identifying rationally their QoS requirements in terms of Service Level Objectives (SLO)@ helping the providers to better meet them for their mutual benefit.

EG 202 009-1-2014由ETSI - European Telecommunications Standards Institute 发布于 2014-09-01，并于 2014-12-17 实施。

EG 202 009-1-2014的历代版本如下：

• 2001年12月01日 EG 202 009-1-2001
• 2002年02月01日 EG 202 009-1-2002
• 2006年11月01日 EG 202 009-1-2006
• 2007年01月01日 EG 202 009-1-2007
• 2014年09月01日 EG 202 009-1-2014

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标准号

EG 202 009-1-2014

发布日期

2014年09月01日

实施日期

2014年12月17日

废止日期

无

中国标准分类号

/

国际标准分类号

/

发布单位

ETSI - European Telecommunications Standards Institute

引用标准

49

适用范围

In the current competitive world@ Quality of Service (QoS) is becoming@ jointly with cost@ a key indicator in selling and buying telecommunications services. At the same time@ technology and liberalization trends are raising new types of concerns unknown with the Plain Old Telephony Services (POTS) using switched connections provided by a single monopoly supplier. Nowadays@ there are several standards describing QoS measurements but the questions of which indicators are to be monitored and which values they should meet are still open. The present document proposes a methodology for the identification of indicators relevant to the users that can be used either to monitor the QoS of Telecom services used by the private customers or for a Service Level Agreement (SLA) between a business customer and a supplier of Telecommunications services such as that proposed in ETSI EG 202 009-3 [i.22]. This part 3 gives guidelines on how to express explicit user's QoS requirements@ prioritize the indicators@ establish a preferred value for each of these indicators@ while ETSI EG 202 009-2 [i.21] proposes QoS indicators for each service and each step of the Customer Relationship Course. The present document was written to make available to the providers and users of any kind of telecom services (legacy network based or IP network based services) a common basis for mutual understanding about quality of service. It aims to assist users in identifying rationally their QoS requirements in terms of Service Level Objectives (SLO)@ helping the providers to better meet them for their mutual benefit.