BS DD CEN/TS 15511-2008
邮政服务.服务质量.邮政服务可提供的信息

Postal services - Quality of service - Information available on postal services


哪些标准引用了BS DD CEN/TS 15511-2008

 

找不到引用BS DD CEN/TS 15511-2008 邮政服务.服务质量.邮政服务可提供的信息 的标准

BS DD CEN/TS 15511-2008



标准号
BS DD CEN/TS 15511-2008
发布日期
2008年06月30日
实施日期
2008年06月30日
废止日期
中国标准分类号
M80
国际标准分类号
03.240
发布单位
GB-BSI
引用标准
EN ISO 9001 EN ISO 9004 ISO 10005 ISO 10007 ISO 19011 International Chamber of Commerce / ESOMAR International Code of Marketing and Social Research Practice, with attachments
被代替标准
06/30149867 DC-2006
适用范围
In applying the European postal directives (97/67/CE and 2002/39/CE), standards regarding the quality of service are to be set and published in relation to the universal services. With the development of the internal market, these standards aim to ensure a better quality of universal services in Europe. In this context, a project team was mandated (mandate M/312) by the European commission to develop a European standard or standards relating to the quality of access to postal services and to the quality of postal delivery. The work item was under the control of CEN technical committee 331. A report was produced by the project team which identified information availability with regard to access and delivery as a priority for standard development. This Technical Specification is intended to provide a measurement methodology to assess information availability using desk research and a Mystery Shopper Approach. The Technical Specification does not intend to impose service commitments. Information is considered to be one of the key steps in accessing postal services and postal users need to have information available on the proposed services as well as the applicable conditions for access. Increasing the level of information available will inevitably reduce complaints, resulting in improved customer satisfaction and higher overall customer loyalty.




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