AS 3906:2004
服务质量．客户期望引导
Quality of service - Guide to customer expectations
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- 标准号
- AS 3906:2004
- 发布
- 2004年
- 发布单位
- 澳大利亚标准协会
- 当前最新
- AS 3906:2004
- 引用标准
- AS/NZS ISO 9001
- 被代替标准
- AS/NZS 3906-1994
- 适用范围
- Provides guidance to suppliers of services and products in identifying and understanding customer expectations as a focal aspect of the design and development of services, products and systems to achieve customer satisfaction.