GB/T 19004-2000 Quality management systems-Guidelines for performance improvements

Standard No.: GB/T 19004-2000
Language: Chinese
Release Date: 2000
Published By: General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
Replace By: GB/T 19004-2011
Lastest: GB/T 19004-2020

Scope: This International Standard provides guidance beyond the requirements of GB/T 19001 in order to consider improving the effectiveness and efficiency of the quality management system and, in turn, to develop the potential for improving organizational performance. Compared with GB/T 19001, this standard expands the objectives of customer satisfaction and product quality to include the satisfaction of interested parties and the performance of the organization. This International Standard applies to the individual processes of the organization. Therefore, the quality management principles on which this International Standard is based can also be applied throughout the organization. This International Standard emphasizes achieving continual improvement, as measured by the satisfaction of customers and other interested parties. This standard includes guidelines and recommendations, neither intended for certification, regulatory or contract purposes, nor is it a guide to the implementation of GB/T 19001.

2020 GB/T 19004-2020 Quality management—Quality of an organization—Guidance to achieve sustained success
2011 GB/T 19004-2011 Managing for the sustained sucess of an organization.A quality management approach
2000 GB/T 19004-2000 Quality management systems-Guidelines for performance improvements

GB/T 19004-2000Quality management systems-Guidelines for performance improvements