This International Standard provides guidance for organizations to enhance their ability to achieve sustained success. This standard is consistent with the quality management principles described in GB/T19000-2016. This International Standard provides self-assessment tools to assess the extent to which an organization has adopted the concepts in this International Standard. This International Standard is applicable to any organization of any size, type and activity.
GB/T 19004-2020 Referenced Document
GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary
GB/T 19004-2020 history
2020GB/T 19004-2020 Quality management—Quality of an organization—Guidance to achieve sustained success
2011GB/T 19004-2011 Managing for the sustained sucess of an organization.A quality management approach
2000GB/T 19004-2000 Quality management systems-Guidelines for performance improvements
1994GB/T 19004.1-1994 Quality management and quality system elements part 1: guidance