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P: +86 (0) 21-60561122

F: +86 (0) 21-32513480

E: chinasales@thorlabs.com

Support

P: +86 (0) 21-60561122

F: +86 (0) 21-32513480

E: techsupport-cn@thorlabs.com

Have you ever noticed the "Hungry for Your Thoughts" link by the Lab Snacks icon on our homepage? This link is part of my commitment to building a company that achieves its competitive advantage from its connection to community.  I view the "Hungry for Your Thoughts" feedback as one way for me to stay directly connected with the amazing community of scientists we are privileged to serve.  Hence, I have made a commitment to personally answer these e-mails, which have spawned many valuable discussions, ranging from research to product ideas to individual life stories.  I’d like to personally thank those of you who have taken me up on this invitation.

Since starting this initiative, I have heard from several famished grad students who depend on the Lab Snacks for an occasional meal. However, conversations that often begin with our Lab Snacks quickly morph into interesting discussions concerning the science and business of photonics. Now, more than ever, I view photonics not just as our core industry but as our community.

As the CEO of Thorlabs, I constantly reinforce our desire to serve at the pleasure of our customers. From this comes our desire to be connected to our industry in a way that far exceeds what would typically be expected of a vendor. Thorlabs lives this core principle by seeking to enhance, at every turn, the productivity of our customers. We have developed a culture that constantly seeks your input; many of you have experienced this first hand, as a large portion of our product offerings are customer inspired. Others may note that a website feature exists because you let us know that it would make you more productive.