GB/T 18978.13-2009
Ergonomic requirements for office work with visual display terminals(VDTs).Part 13:User guidance (English Version)

Standard No.

GB/T 18978.13-2009

Language

Chinese, Available in English version

Release Date

2009

Published By

General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China

Latest

GB/T 18978.13-2009

Scope

This part of GB/T 18978 provides recommendations on the attributes and evaluation of user guidance for software user interfaces. The user guide specified in this part refers to the supplementary information part of the routine man-machine dialogue that is provided at the request of the user or automatically provided by the system. As a supplement to the general guidance provided in this part, Parts 12, 14, 15 and 17 of GB/T 18978 provide user guidance recommendations for specific dialogs. This section applies to interactive components that help users recover from error states. Advice covered in this section includes tips, feedback and status, error management, online help, and general advice for all these types of user guides. While user support can be provided in other ways (eg online tutorials, online documentation, intelligent system performance assistance), these are not covered in this section. The recommendations presented in this section are not dependent on a specific application, environment, or implementation technology. The latter addresses typical situations where there are specific needs for information and behaviour. Like other parts of GB/T 18978, this part can be adopted in whole or in part. For example, if the software does not provide browsable help, it is not necessary to refer to the user guide recommendations in this regard.

GB/T 18978.13-2009 Referenced Document

• GB/T 18978.12-2009 Ergonomic requirements for office work with visual display terminals(VDTs).Part 12:Presentation of information
• ISO 9241-14:1997 Ergonomics requirements for office work with visual display terminals (VDTs) - Part 14: Menu dialogues
• ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 15: Command dialogues
• ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 17: Form-filling dialogues

GB/T 18978.13-2009 history

• 2009 GB/T 18978.13-2009 Ergonomic requirements for office work with visual display terminals(VDTs).Part 13:User guidance

GB/T 18978.13-2009 -All Parts